Contact Us

Here’s how you can contact us for any questions or concerns.

Address

1-17-14 Oyamadai, Setagaya-Ku
Tokyo 158-0086, Japan

art@pawcreativ.com

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Got A Question?

Check out our popular FAQs to find an answer to your question quickly

What is Paw Creativ?

Paw Creativ is your online destination to discover and shop unique contemporary art prints & posters. Each artwork is carefully curated by our team and shipped around the world.

Where is Paw Creativ based?

The Paw Creativ is based in the Japan, but we utilise a network of print labs dotted across the world to offer global shipping.

How can I reach Paw Creativ??

If you’re looking to speak to someone from Paw Creativ, feel free to submit your request via our contact form and we’ll get back to you as soon as possible.

Artworks are listed in cm and inches, which will I receive?

We produce prints and frames in both metric (centimetres) and imperial (inches) sizes. The sizing system being used depends on the country in which your order is being produced.
Country of production:
🇪🇺 EU = cm
🇬🇧 UK = cm
🇦🇺 Australia = inches
🇺🇸 USA = inches
For example, an artwork size of 45x60cm/18×24″ would be printed at 18×24” if produced in the USA but 45x60cm if printed in the UK. The reason we make this distinction is so that artworks are sized in the measuring systems local customers are most familiar with. For standalone rolled prints, this also allows you to more easily get it frames at your local shop or picture framer.

What back fixtures will my frame have?

Each artwork arrives ready to hang with the necessary back fixture. The size and country of production will determine which fixture you get. The frame will either be fully strung or with a sawtooth hanger.

I’ve placed an order, what next?

Great, so your order has now been sent to the print studio and will soon be produced. As all our art prints and framing is made to order, meaning we elimiate any unnessessary waste by only printing what sells. Don’t worry, this doesn’t mean there’s painfully long production and delivery times, as our studios operate 24/7, with over 80% of products being manufactured and shipped within 24-48 hours

Can I track my orders?

All order are sent tracked and you’ll receive tracking info via email once dispatched

What should I do if the item received is faulty / damaged?

As part of our Paw Creativ Promise, if an order gets damaged in transit, then we’ll reprint and replace your order free of charge. Read our returns policy here.

Can I change/cancel my order?

Once an order goes into production it is automatically booked in with our shipping partner and production enters into multiple automated flows, so changing or cancelling an order is difficult. Feel free to contact us at art@pawcreativ.com and we’ll see what we can do.
If you need to amend your shipping address please email with the following details in the same format:
Shipping name:
First line of address:
Second line of address:
Town/City:
County/State:
Postcode/zipcode:
Phone number:
Email address:

What’s your return and exchange policy?

Find our full returns policy here.

Where do you ship?

We ship globally! With print studios in the Japan, UK, Netherlands, US and Australia, we not only reduce the delivery costs for you but we also reduce our carbon footprint by printing as close to you as possible

What are your delivery/shipping lead times?

To eliminate waste and allow for our bespoke frames to be handcrafted, everything sold on Paw Creativ is made to order. But this doesn’t mean crazy long waiting times, as print labs operate 24/7, with over 80% of orders being made and then dispatched within 24-48 hours
Shipping times (after dispatch):
🇬🇧 UK = 2-3 working days
🇺🇸 USA = 2-5 working days
🇪🇺 EU = 5-7 working days
🇦🇺 AUS = 3-6 working days
🌎 Rest of world = 5-12 working days
These times are estimated and may be longer, especially during peak periods or holidays.

Will I be charged import fees?

We can guarantee there will be no additional import, custom or delivery fees on shipments to the UK, EU, AUS and USA*. For all other destinations it is pretty unlikely, but as with many international imports, you may be required to pay local duties or fees on the arrival of our order. Please note, Paw Creativ unfortunately can not advise on this, nor can Paw Creativ accept responsibility for these costs on orders outside of the UK, EU, AUS and USA. It is best to speak to your local authorities for more details
The only exception is A0 prints delivered to the EU, as these are currently shipped from the UK. So since Brexit these may be subject to fees.

Where are Paw Creativ’s orders shipped from?

Orders are shipped from print labs in the Japan, UK, Europe, United States and Australia.